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Subscription is not working

January 25, 2013, 3:13 am
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Hello

I would like to use your subscription:

"Subscribe to MUBI. Watch unlimited films for CHF 12.95 per month. Subscribe"

But this subscription is not working on the website and it is not working with PS3.
Only a few (5-10) films are possible to watch.
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Why can't I play MUBI films on my Sony Bravia TV?

January 25, 2013, 11:23 am
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I have a 2011 Sony Bravia tv which I is connected to the internet. I can play Sony's own on demand movie service but I cannot get MUBI to. I get a message on screen saying I need a subscription ans to log in to MUBI on my computer to manage my account.

Can you help please?
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The Amityville Horror, not 1979

January 25, 2013, 11:46 am
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Today's movie, The Amityville Horror is not the 1979 version that's described on your site, it's the 2005 version.
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HELP WITH A FILM TITLE

January 25, 2013, 12:48 pm
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hi, new to this site, been trying to find this film title for ages and no one seems to remember it. Think it was made in the 90s. i watched it when i was little so cant remember too much. It was about a little boy who had cancer i think, i remember his family having to shave his hair off then i remember his dad shaving his too so he was the same as his son. They lived on some kind of farm i think as there was foot and mouth about and they couldnt go far from their home. Im pretty sure there was something in the title about light as a light played a part in the film lol also remembering him sneaking onto a minefield! please help, its driving me crazy!! lol
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Just joined. Films are freezing.

January 25, 2013, 3:31 pm
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Why are the films freezing ? How fast an internet connection is required for smooth viewing ?
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Sound Out Of Sync on "In The Year Of The Pig"

January 26, 2013, 3:53 am
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Hi

I started watching "In The Year Of The Pig" and I was getting absorbed in it when the first shot of someone talking came up. Oh dear the film was spoiled with a syncing problem, so I stopped, mildly irritated but unfortunately not that surprised as "The Princess Bride" had also been out of sync when I watched it last week and one or two others which I can't remember the names of now.

I tried another film last night and that was fine.

Do films get checked before they are are put on the site?

I've only been on Mubi a few weeks, I like the site, but if these syncing issues continue I think I'll have to give up on it. I can't pay money for something that doesn't work.

Please sort it out...

(I'm using the latest version of firefox on a macbook and my flash player is up to date)
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Credit card charged after account cancellation

January 27, 2013, 3:36 am
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To whom it may concern,

My credit card has just been charged $9.95 even though I cancelled my 14-day trial membership one day after subscribing, approximately two weeks ago. Could you please credit my account back immediately and cease to charge it please.

My email address for my now cancelled Mubi account was roar_monthly@hotmail.com. Please note I have signed up under this same email address for the purpose of sending this form via your Support section, should I not get a response from my same email to your team at hello@mubi.com which I sent minutes ago.

Attached is a photo of my credit card account information showing the debit.

Ps: I have also sent this same email, the photo of the debit, plus my original email from your site back on Jan 11th for an account under roar_monthly@hotmail.com, to hello@mubi.com.

I look forward to your response.

Regards
Billy

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The Element of Crime not playing

January 27, 2013, 7:56 am
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The Element of Crime added only yesterday doesn't play on clicking the Watch Film button. The error message says film no longer available. Kindly check this problem. Many thanks.
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I'm trying to decativate my account but your site keeps saying my password is incorrect

January 27, 2013, 10:09 am
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I'm trying to decativate my account but your site keeps saying my password is incorrect
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cancellation of subcscription

January 27, 2013, 11:36 am
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Just joing MUBI on 01/24/13 for the free trial now I'm trying to go back in cancel the membership because I could not find what I was looking for now I get log back in to cancel to the subscription. So please cancel it right a way because I wont use the MUBI service ASAP.
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Cancellation

January 27, 2013, 11:10 pm
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I signed up for the 14 day free trial. However I cannot find anywhere to cancel this subscription.

Please cancel my subscription.

Thanks
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black screen when i want to watch a film

January 28, 2013, 2:59 am
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I don't seem to be allowed to watch any films. I thought i had payed, but i might just have got the free 7 days, was it 7 days? I have had some busy weeks so i haven't visited you for a while. If it is due to lack of payment how do i do it to pay you?
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Credit card charges

January 28, 2013, 5:18 am
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Hello
I have taken out a 90day free trial via Regal Picturehouses Henley on Thames on Jan 15th, can you explain why I have been charged £23.88 on my credit crd last week?
Regards
Brian McLaughlin
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Constant Crashing

January 28, 2013, 7:57 am
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Every time I try and watch a film with MUBI it crashes. Not once, but several times. I try and resume, that does not work. I refresh the page and it goes back to the beginning.
I've closed and reopened the browser. I am using Windows 7.
But nothing seems to do the trick, it disappointing and frustrating. I have reported this problem before but nothing has improved and I'm very close to cancelling my subscription.
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let me go!!

January 28, 2013, 10:24 am
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i log in , go to deactivate account and follow link .It asks me to log in again which i do - THEN it says does not recognise password !!! Therefore i cannot end my subscription - will be cancelling direct debit if not adressed .
with thanks p h bartlett .
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ready to wear

January 28, 2013, 2:42 pm
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I haven't seen this film before, but should the non-English sections have subtitles? Maybe not meant to, but I also wondered whether there was a problem with this stream.... Thanks!
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Film listed on MUBI as unavailable to watch, but film is available

January 28, 2013, 6:29 pm
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Hi,

This film is listed on MUBI:

http://mubi.com/films/in-the-shadow

I am the director and can provide the file for MUBI download to change the status from "NOT AVAILABLE TO WATCH." Please let me know whom I should contact about doing this.

Thanks,

Nicole Elmer
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PROBLEM WITH CREDIT CARD FEES

January 28, 2013, 6:53 pm
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I ordred MUBI amount $2.99 to be paid each month for viewing movies. on JAN 12 And JAN 13 my credit CHARGED with double fees the amount $35.88.

ADJUST THE MISTAKE AND CORRECT THE MONTHLY AMOUNT AND REFUND $35.88.

Tavga Hawramy
tel: 716-243-1815
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About e-mail Notifications

January 28, 2013, 10:53 pm
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Good morning. I am Ali Gençoğlu. my e-mail adress: aaligencoglu@hotmail.com. I haven't been received e-mail for a while. Especially those including daily movie suggestions, could you take care of this problem.
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Mark people as spam

January 29, 2013, 11:31 pm
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A spammer left a comment on my wall within the first few days of joining, I'd like an easy way to report them
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